Shipping Policy

Last Updated: June 2026

Thank you for shopping with InstaCart. We are committed to delivering your orders safely and efficiently. Please review our shipping policy below.

Order Processing

• Orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed on weekends or public holidays.
• During peak seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times:

• United States: 7–15 Business Days
• Canada: 7–18 Business Days
• United Kingdom: 7–15 Business Days
• Australia: 8–18 Business Days
• Europe: 7–20 Business Days
• Rest of the World: 10–25 Business Days

Please note that delivery times are estimates and may vary depending on location and customs procedures.

Shipping Costs

Shipping costs are calculated at checkout based on the destination and selected shipping method.

From time to time, InstaCart may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

Tracking information may take 2–5 business days to update after shipment.

Customs, Duties & Taxes

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Delayed Shipments

While we strive to meet estimated delivery times, delays may occur due to:

• Customs inspections
• Weather conditions
• Carrier disruptions
• High shipping volumes
• Other unforeseen circumstances

InstaCart is not responsible for delays caused by shipping carriers or customs authorities.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information.

If an incorrect address is provided, InstaCart cannot guarantee successful delivery and may not be able to issue a refund.

Lost or Stolen Packages

If your package appears lost or is marked as delivered but not received, please contact us within 7 days of the expected delivery date.

We will work with the shipping carrier to investigate the issue.

Damaged Packages

If your order arrives damaged, please contact us within 48 hours of delivery and provide:

• Your order number
• Photos of the damaged item
• Photos of the packaging

We will review the claim and provide a replacement or refund if approved.

Contact Information

For shipping-related inquiries, please contact:

Store Name: InstaCart
Email: support@instacart-store.com

Thank you for choosing InstaCart. We appreciate your trust and look forward to serving you.