Return & Refund Policy

Last Updated: June 2026

At InstaCart, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

• The item must be unused and in its original condition.
• The item must be in its original packaging.
• Proof of purchase is required.

Certain items cannot be returned, including:

• Personalized or custom-made products.
• Intimate or hygiene-related items.
• Gift cards and downloadable products.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging.

We will review your request and provide a replacement or refund if approved.

Refunds

Once your return request is approved and the product is received (if applicable), your refund will be processed.

Refunds are issued to the original payment method within 5–10 business days.

Shipping charges are non-refundable unless the item was damaged, defective, or incorrect.

Order Cancellation

Orders can be canceled within 12 hours of purchase.

After processing or shipment has started, orders cannot be canceled.

Non-Delivery

If your order does not arrive within the estimated delivery timeframe, please contact our support team. We will investigate the issue and provide a suitable resolution.

Return Shipping

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Contact Us

For return and refund requests, please contact:

Email: support@instacart-store.com

Store Name: InstaCart

We aim to respond to all inquiries within 24–48 business hours.